http://muffinstump.ca/2010/07/mistakes-are-for-making/ A Resource for Very Little Thu, 14 Oct 2010 17:12:32 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://muffinstump.ca/2010/07/mistakes-are-for-making/comment-page-1/#comment-61 shawn Wed, 07 Jul 2010 17:05:28 +0000 http://muffinstump.ca/?p=178#comment-61 Do you think it reflects better on your company and makes your company appear more 'human' to your customers because you admit to making mistakes? Many people who are offended do say 'I just want them to say they are sorry'. Admitting a mistake, and doing something about it, is an apology. It is better to do that than to appear arrogant, dismiss it, deflect blame, or accuse others. Do you think it reflects better on your company and makes your company appear more ‘human’ to your customers because you admit to making mistakes? Many people who are offended do say ‘I just want them to say they are sorry’.
Admitting a mistake, and doing something about it, is an apology. It is better to do that than to appear arrogant, dismiss it, deflect blame, or accuse others.

]]>